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Delivering health care that seems fluid and efficient from a provider’s perspective often ends up looking like a huge waste of time for patients. But a Harvard Business Review article described a radical process change that reduced the length of hospital stay for knee or hip replacements from three days to zero for a growing …

This is an archived article and the information in the article may be out of date. Please look at the timestamp on the story to see when it was last updated. ST. LOUIS, MO (KTVI) – “The first thing I noticed was that he said, ‘Dear, my first name.’ Then it says your loan is …