Overview of Global Healthcare BPO Market to 2027


DUBLIN, May 25, 2022 /PRNewswire/ — The report “Healthcare BPO Market: Global Industry Trends, Share, Size, Growth, Opportunities and Forecast 2022-2027” has been added to from ResearchAndMarkets.com offer.

The global healthcare BPO market reached a value of US$25.72 billion in 2021. Going forward, the market is expected to reach a value of US$44.59 billion by 2027, posting a CAGR of 9.10% over the period 2022-2027. Keeping in mind the uncertainties of COVID-19, the analyst continuously monitors and assesses the direct and indirect influence of the pandemic. This information is included in the report as a major market contributor.

Healthcare business process outsourcing (BPO) refers to a strategy adopted by healthcare organizations to select and delegate to third-party vendors the execution of specific business-related operations. It facilitates claims processing, patient data and enrollment analysis, strategic planning and account management, business acquisition and billing.

This, in turn, helps healthcare companies reduce errors and unauthorized access to data, improve workflow, and deliver quality patient services at reduced operational costs. Currently, healthcare BPO is categorized by its different types of services, such as front-end and back-end.

Healthcare BPO Market Trends

Significant expansion in the healthcare sector, along with rising prevalence of various cardiovascular diseases, primarily among the growing geriatric population, is representing one of the major factors pushing the healthcare BPO market towards growth. This, in turn, facilitates the growth in the number of hospital admissions across the world.

Additionally, growing consumer awareness about the availability of various health insurance plans and telehealth services further supports the growth of the market. In this light, rapid technological advancements and integration of cloud-based BPO solutions in hospitals and clinics for implementing global service delivery models at cost-effective rates act as other growth drivers.

Moreover, many favorable initiatives taken by government agencies in several countries to adopt BPO strategy to verify insurance plans, fulfill, claim, review coding errors and ensure data security due to increase in Data breach cases are contributing to the growth of the market. Other factors, such as the extensive use of electronic health records (EHRs) and electronic medical records (EMRs) to record patient health information, as well as significant collaborations among key players, are creating prospects positive for the market.

Competitive landscape

The competitive landscape of the industry has also been reviewed along with the profiles of major players namely Accenture plc, Cognizant, GeBBS Healthcare Solutions, Genpact, International Business Machines Corporation, IQVIA, NTT Data Corporation, Omega Healthcare, Parexel International Corporation, Tata Consultancy Services, WNS (Holdings) Limited and Xerox Corporation.

Key questions answered by this report

  • How has the global healthcare BPO market behaved so far and how will it behave in the coming years?
  • What has been the impact of COVID-19 on the global healthcare BPO market?
  • What are the main regional markets?
  • What is the market breakdown based on pay service?
  • What is the market breakdown by service provider?
  • What is the breakout of the market based on pharmaceutical service?
  • What are the different stages of the industry value chain?
  • What are the key drivers and challenges in the industry?
  • What is the structure of the global healthcare BPO market and who are the key players?
  • How competitive is the industry?

Main topics covered:

1 Preface

2 Scope and methodology

3 Executive summary

4 Presentation
4.1 Overview
4.2 Key Industry Trends

5 Global Healthcare BPO Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast

6 Market Breakdown by Paying Service
6.1 Human resource management
6.1.1 Market trends
6.1.2 Market Forecast
6.2 Complaints management
6.2.1 Market trends
6.2.2 Market Forecast
6.3 Customer relationship management
6.3.1 Market trends
6.3.2 Market Forecast
6.4 Operational and administrative management
6.4.1 Market trends
6.4.2 Market Forecast
6.5 Care management
6.5.1 Market trends
6.5.2 Market Forecast
6.6 Supplier management
6.6.1 Market trends
6.6.2 Market Forecast
6.7 Others
6.7.1 Market trends
6.7.2 Market Forecast

7 Market Breakdown by Vendor Service
7.1 Patient registration and strategic planning
7.1.1 Market trends
7.1.2 Market Forecast
7.2 Patient Care Service
7.2.1 Market trends
7.2.2 Market Forecast
7.3 Revenue cycle management
7.3.1 Market trends
7.3.2 Market Forecast

8 Market Breakdown by Pharmaceutical Service
8.1 Manufacturing services
8.1.1 Market trends
8.1.2 Market Forecast
8.2 Research and development services
8.2.1 Market trends
8.2.2 Market Forecast
8.3 Non-Clinical Services
8.3.1 Market trends
8.3.2 Market Forecast

9 Market Breakdown by Region

10 SWOT Analysis

11 Value chain analysis

12 Analysis of the five forces of carriers

13 Price Analysis

14 Competitive landscape
14.1 Market structure
14.2 Major Players
14.3 Profiles of Key Players
14.3.1 Accenture plc
14.3.1.1 Company Overview
14.3.1.2 Product portfolio
14.3.1.3 Finance
14.3.1.4 SWOT Analysis
14.3.2 Aware
14.3.2.1 Presentation of the company
14.3.2.2 Product portfolio
14.3.2.3 Finance
14.3.2.4 SWOT Analysis
14.3.3 GeBBS Healthcare Solutions
14.3.3.1 Company Overview
14.3.3.2 Product portfolio
14.3.4 Genpact
14.3.4.1 Company Overview
14.3.4.2 Product portfolio
14.3.4.3 Finance
14.3.4.4 SWOT Analysis
14.3.5 International Society of Commercial Machinery
14.3.5.1 Company Overview
14.3.5.2 Product portfolio
14.3.5.3 Finance
14.3.5.4 SWOT Analysis
14.3.6 IQVIA
14.3.6.1 Company Overview
14.3.6.2 Product portfolio
14.3.6.3 Finance
14.3.6.4 SWOT Analysis
14.3.7 NTT Data Company
14.3.7.1 Company Overview
14.3.7.2 Product portfolio
14.3.7.3 Finance
14.3.7.4 SWOT Analysis
14.3.8 Omega Health
14.3.8.1 Company Overview
14.3.8.2 Product portfolio
14.3.9 Parexel International Corporation
14.3.9.1 Company Overview
14.3.9.2 Product portfolio
14.3.9.3 SWOT Analysis
14.3.10 Tata Consulting Services
14.3.10.1 Company Overview
14.3.10.2 Product portfolio
14.3.10.3 Finance
14.3.10.4 SWOT Analysis
14.3.11 WNS (Holdings) Limited
14.3.11.1 Company Overview
14.3.11.2 Product Portfolio
14.3.11.3 Finance
14.3.12 Xerox Company
14.3.12.1 Company Overview
14.3.12.2 Product Portfolio
14.3.12.3 Finance
14.3.12.4 SWOT Analysis

For more information about this report visit https://www.researchandmarkets.com/r/m3g3ho

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