TrialCard Selects Infinitus Systems to Automate Payers Contact Center Activity



MORRISVILLE, NC and SAN FRANCISCO, September 23, 2021 / PRNewswire / – TrialCard Incorporated, a full-service life sciences marketing partner, today announced that it has selected Infinitus Systems to implement its digital assistant platform to automate the activity of the contact center with payers.

Both sides executed a rapid implementation, going from pilot to production in 30 days. With Infinitus capabilities built into TrialCard’s proprietary patient services platform, the team can leverage Infinitus’ elastic scalability to dynamically process thousands of benefit verification calls per day.

“For over twenty years, TrialCard has provided its life science partners and their patients with the best accessibility and access programs in the industry. With today’s announcement, we have created more capacity to help patients by automating repetitive payer-facing processes like phone calls, ”said TrialCard’s Chief Strategy Officer, Scott dulitz. “We are excited to be working with Infinitus to improve our scalability and increase our operational efficiency to meet the needs of our customers,” added TrialCard’s VP of Operations, Eric Willis.

Over 900 million healthcare-related phone calls are made to the United States each year, with the primary purpose of initiating a process, gathering information, seeking clarification, or checking the status of a previously started process. The average phone call lasts over 35 minutes, and over a million healthcare professionals spend more than four hours a day making those tedious phone calls. The Infinitus platform automates calls, allowing healthcare professionals to spend less time on calls and more time on patient care.

“We are excited to be a part of TrialCard’s digital transformation journey,” said Ankit jain, co-founder and CEO of Infinitus. “This decision will no longer force members of the TrialCard Patient Access team to sit on hold and ask the same questions over and over again. The addition of the Infinitus digital assistant will provide TrialCard’s patient access teams with more efficient processes to get back to the patient interactions that really matter.

About the trial card
TrialCard Incorporated is a full-service life sciences business partner providing comprehensive solutions spanning the entire biopharmaceutical value chain. In addition to a fully integrated and digital patient support service base, its broader offerings include everything from advanced clinical trial management to post-market HCP engagement services and proprietary insights and insights. on data payers as a service. Founded in 2000, TrialCard serves the marketing needs of over 160 life science customers and has connected over 35 million patients with over $ 18 billion in brand name drug savings to date. The company is headquartered in Morrisville, North Carolina. For more information on TrialCard, please visit www.trialcard.com.

About Infinity
Infinitus Systems is a healthcare-focused conversational automation company. Based at San Francisco, California, the company was founded in 2019 by Ankit jain and Shyam Rajagopalan, leaders in evolutionary AI responsible for Google Play, Google Login and Snapchat Security. The company raised $ 21.4 million to date and is supported by leading VCs including Kleiner Perkins, Coatue Management and Google (via Gradient Ventures). For more information on Infinitus, please visit www.infinitus.ai.

Contact:
Landy townsend
Vice-President, Marketing and Communications
TrialCard Incorporated
[email protected]
919-415-5401

SOURCE TrialCard Incorporated

Related links

http://www.trialcard.com


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